Campaign Software Support Policy
Arial Software is committed
to providing every Arial Software customer a successful
and positive experience. We exhibit this commitment
by providing many avenues for you to determine
if an investment in our software is right for
you.
Arial Software will:
- Offer you the ability to test the entire product
feature set prior to purchase
- Provide you free complete online documentation
- Provide you with the entire product help files
within the evaluation version
- Provide you unlimited support for the first
30 days after your purchase
- Offer you a 30-day, 100% money back guarantee
after purchase if the product does not meet
your expectations
- Provide product corrections, modifications
and fixes via regular updates
Presales support
The success that you experience with the product
download is important to us. We provide rapid
response presales email support for the Arial
Software program which you are evaluating. Our
well-informed, email-savvy technical support team
is ready to answer your questions, no matter how
simple or complex.
Please send your questions via our online
support form.
Free live demonstration
Arial Software offers free live demonstrations
of Campaign Enterprise software. When you call
to schedule your demonstration, describe your
business or planned usage of the software, and
we'll customize the presentation to give you the
information you need to use our product within
its full capability.
Call 1-949-218-3852 to schedule your demo today.
Live support hours
Live telephone technical
and product support is available during the following
hours:
Technical
support
1-949-218-3852, Monday-Friday,
8 a.m. - 5 p.m., Mountain Standard Time. Excludes
all major holidays.
Sales
support
1-949-218-3852, Monday-Friday,
7 a.m. - 5 p.m., Mountain Standard Time. Excludes
all major holidays.
Levels of support available
Autoresponder Support
Autoresponder comes with 30 days of
free product and technical support via telephone,
chat, and email from the time of purchase. After
30 days, Arial Software does not provide email
or telephone support without an annual
support contract. For more information about
this support contract, contact Arial Software
at 1-949-218-3852.
Email Marketing Director Support
Email Marketing Director comes with 30 days of
free product and technical support via telephone,
chat, and email from the time of purchase. After
30 days, Arial Software does not provide email
or telephone support without an annual
support contract. For more information about
this support contract, contact Arial Software
at 1-949-218-3852.
Campaign Enterprise Support
Campaign Enterprise comes with 30 days of free
product and technical support via telephone, chat,
and email from the time of purchase. After 30
days, Arial Software does not provide support
without an annual support
contract. Included in this contract are all
subsequent product updates and version upgrades
(so you never have to pay for an upgrade). Support
must be renewed annually to maintain eligibility.
Support contracts
can be purchased online, or by contacting our
office at 1-949-218-3852.
For any questions regarding our software support,
contact our sales department
or call us at 1-949-218-3852.
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